FAQS

HOW DO I TRACK THE STATUS OF MY ORDER?

Once your order has been shipped, we will send you a shipping confirmation email with a link to track your order on the carrier's website. By clicking the link, you will be able to check the status of your order when it is in transit.

CAN I MAKE CHANGES TO MY ORDER?

We know how important your request is, so we aim to respond to orders as quickly as possible. Unfortunately, we are unable to change an order once it has been placed. Definitely make sure all details are correct when confirming checkout.

HOW TO RETURN OR EXCHANGE?

If your purchase isn't working for you, we're happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and is not a clearance item. Please note that we do not do direct exchanges!

Once our team receives your return order, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or in the size you prefer.

THE ITEM I WANT IS SOLD OUT. WHAT TO DO NOW?
We typically stock up on pieces from our latest collection within a few weeks. So register your email to be notified about a restock and don't miss out next time.

I ENTERED THE INCORRECT SHIPPING ADDRESS - CAN YOU CHANGE IT FOR ME?

Please contact us immediately with your correct address. If your order has not yet been shipped, we may change your shipping label accordingly; however, if your order has already been packed and/or shipped, unfortunately we will not be able to make any changes for you.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR DEFECTIVE ITEM?

We are sorry to hear that you received an incorrect or defective item. Please email us with your order number, product name/code and picture of the item you received and further details of the problem within 30 days of receiving your order.

I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?

Please contact us with your order number and promo code as soon as possible and we will do our best to take care of it!