Considering that it sells products online; Considering the interest of the Customer in acquiring the products offered in its sales channels; This contract is intended to establish the general conditions of use and purchase of products by the customer on the web.

I - Confidentiality: the store is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the seal “Shielded Site”.

II - Customer Service (SAC): The customer has this service available to resolve any questions, resolve any request or complaint regarding your order or any content available on the site. The SAC can be activated by phone, WhatsApp or email from the website.

third Delivery policy: the delivery time of the Products is informed during the purchase procedure, counted in working days. Deliveries of the Products are made from Monday to Friday. Exceptionally, some Product deliveries may be made on Saturdays, Sundays and holidays.

III.I - The verification of the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure whether or not it is in conformity at the time of delivery and contact Customer Service.

III.II - Up to three delivery attempts will be made at the place indicated, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the address requested, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Store's Distribution Center.

III.III - After completing the order, it is not possible to change the method of payment and/or delivery address, request an advance payment or even the delivery priority.

III.IV - The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuing process and the Product preparation time. With each update in the delivery status of the order, the store system automatically sends e-mails and sms alerts to the Customer.

III.V - Shipping is free of charge throughout the national territory.

III.VI - The Store does not authorize the carrier to: enter the address; perform installation or maintenance of products; open the product packaging; deliver to an address other than the one indicated in DANFE; deliver to a minor or without an identification document.

IV - Right of withdrawal: the Customer shall have the right to exercise the right to withdraw from the purchase, in order to return the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days, counted from the date of receipt; in case of return, the product must be returned to the distribution center of the store in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.

IV.I - The Customer must request the return through the Customer Service Center (SAC).

IV.II - Upon arrival of the product at the Distribution Center, it will verify that the above conditions have been met. If so, it will provide a refund of the total purchase price.

IV.III - For credit card purchases, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, all at once, regardless of the number of installments used in the purchase. The time limit for reimbursement and, also, the collection of the remaining installments after the total refund of the value of the Product on the Customer's credit card made, is the responsibility of the card administrator.